Desons Pharmacy

At Desons Pharmacy we are dedicated to providing excellent customer service and we pride ourselves on the exceptional quality of products, professional advice and healthcare that we deliver day by day. Our staff are regularly and intensively trained to help customers with all aspects of their healthcare needs; from simple over-the-counter advice and medicines to treatments for minor ailments.

We offer a wide range of products and services, some of which include Dispensing both NHS and Private Prescriptions, Repeat Dispensing, New Medicine Service, FREE Prescription Collection and Delivery Service in the local area, Pharmacy First Service, Stop Smoking Service, Ambulatory Blood Pressure Monitoring (ABPM), Travel Vaccinations and General Immunisation, Flu Vaccination, Covid-19 Vaccination, and Emergency Hormonal Contraception, just to name a few. For more information, please visit our Services page.

SERVICES

ABOUT DESONS PHARMACY

Desons Pharmacy is the trading name of Desons Limited, a UK company registered in the General Pharmaceutical Council (GPhC) with GPhC Number: 1034972.

Our staff is regularly and intensively trained to help customers with all aspects of their healthcare needs; from simple over-the-counter advice and medicines to treatments for minor ailments.

Superintendent Pharmacist:
Mr Dani Nilay MRPharmS.
GPhC Registration no. 2082312

Monday to Friday from 9:15am to 6:00pm.
Saturday from 9:15am to 3:00pm.
Sunday: CLOSED.

When we are closed, you can get health advice and information, including details of other local health services from the NHS Website at www.nhs.uk.

If you need help now, but it’s not an emergency, visit NHS 111 online or call 111.

For information about medical services including local doctors and hospitals, visit the NHS.uk website.

Address: 216 Harrow View, Harrow, HA2 6PL.
Telephone: 020 8723 0858
Email: info@desonspharmacy.co.uk
website: www.desonspharmacy.co.uk

CPPQ – Community Pharmacy Patient Questionnaire - Patient Survey

At Desons Pharmacy, we always try to provide you with the best possible service. We are asking customers to complete a short and anonymous questionnaire about the service we provide. Your feedback is vital in helping us to provide the highest standards of service.

Online Patient Questionnaire

You also have the option to download the forms and complete the questionnaire manually. Click here to download the Questionnaire in paper form. Once downloaded and completed, you can post the form to us or bring it in person.

We will use the results of this survey to improve the services we provide at Desons Pharmacy.

Thank you for your ongoing support and valuable feedback.

HOW TO MAKE A COMPLAINT

At Desons Pharmacy, we welcome your comments and suggestions.

We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints. If you need any information, wish to leave a comment or suggestion, need to report an incident or lodge complaint about this website, our staff or any of our products or services, please contact us as soon as possible via the Contact Page on this website; alternatively, you can write to us at Desons Pharmacy, 216 Harrow View, Harrow, HA2 6PL. You may also call the Superintendent Pharmacist, Mr Nilay Dani, on 020 8723 0858.

Additionally, you can get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.

Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organisation.

Patient Survey Result 2020-2021

Overall Rating - the staff, the shop and the service provided
Answering customer queries
The service received from the pharmacist
Stock availability - Medicines/Appliances
Service waiting times
Cleanliness of the pharmacy
Providing efficient service
WHAT OUR CUSTOMERS SAY
Rated 5 out of 5
I would like to express our sincere thanks to the team at Deasons Pharmacy. As colleagues working closely with Deasons Pharmacy, We greatly value the excellent level of professionalism, efficiency, and patient-centred care consistently provided by their team. Communication is always clear and timely, and referrals—particularly for services such as ABPM lol and medication queries , and patinet minor ailments via Pharamcy First Local Services are handled smoothly and reliably. The pharmacist and staff demonstrate outstanding clinical knowledge, approachability, and a genuine commitment to supporting both patients and local GP practices. Their collaborative approach plays a vital role in improving patient outcomes and easing pressure across primary care services. We highly appreciate the continued partnership and would confidently recommend Deasons Pharmacy to patients and healthcare professionals alike.

Arjun Singh

Rated 5 out of 5
Excellent service at Desons chemist in Harrow. Staff are very friendly and offer a professional service and are willing to help all customers.

Catherine Simpson

Rated 5 out of 5
Quick Walk in service if GP has referred you. Nilay is very helpful. 🙂

Kamal Patel

Rated 5 out of 5
I have visited them on last Saturday. I must say the best experience i had ever. They spend good time and explain me on the prescribed medication by GP. Recommend alternative and ensure I understood. I would recommend their service and medical advice.

Dipesh Patel

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